Gulf Business Printing has a damaged product replacement approval and/or denial process in place. Your request will be categorized in one of two groups: defective product or mishandled shipment.
- Defective Product – this category is approved or denied by Gulf Business Printing. Resolution for defective products include: Considerations for defective books include issues with the binding, missing pages, order of the pages and orientation of the pages. Considerations for defective apparel include misprints on the apparel, frayed edges, loose threads at the seams, and holes in the material.
- Mishandling of the products due to damage during the shipping process – this category is approved or denied solely by FedEx as they are the processor for these claims. Resolution for mishandled products include: Gulf Business Printing files a claim with FedEx and FedEx approves the claim. When the claim is approved, replacements for the damaged product(s) will be shipped as soon as possible. Outside factors such as supply chain issues and product availability during peak season can delay replacement of the product. Gulf Business Printing files a claim with FedEx and FedEx denies the claim. When the claim is denied, the damaged product(s) will not be replaced.
You will be asked to send pictures of the damaged and/or defective product(s), the shipping label, as well as photos of the packaging at delivery. Please make sure to include your order number when notifying the BSF Store Customer Service representative of the damaged product(s). Gulf Business Printing reserves the right to determine if the damage to the product(s) qualifies for replacement.